01
Operational
Transformation
Turning complex or fragmented operations into clear processes, responsibilities and sustainable operating models.
Filip Lachert
Turning complex technology
into clear operations.
About
I have spent more than 20 years working with complex, business-critical technology and operations.
My background includes 24/7 operations, satellite and terrestrial connectivity, broadcast and online services, Major Incident Management and operational transformation. I have led multidisciplinary teams, worked with international technology providers and managed the operational integration of services across international organisations.
Much of my work has involved situations where the technology itself was only part of the challenge. Processes had to be established or improved, responsibilities clarified, teams brought together and operational problems solved while services continued to run.
I have built Major Incident Management capabilities, designed operating processes for critical services and helped turn transferred or changing technology environments into sustainable day-to-day operations.
Today, through ResolveFrame, I bring that experience to organisations dealing with complex operational and technology challenges.
What I can help with
Operational
02
Mission-Critical
Operations
Improving reliability, decision-making and operational control in 24/7 technology environments.
03
Major Incident
Management
Building and improving incident response, escalation and communication across technical, business and management teams.
04
Service
Integration
Bringing new or transferred services into operation by defining ownership, interfaces, workflows and responsibilities.
05
Connectivity &
Infrastructure
Solving operational challenges involving satellite and terrestrial connectivity, service distribution and complex technology infrastructure.